We have established transparent, effective and diverse communication channels to fully understand stakeholders’ expectations of Everlight. Stakeholder engagement serves as an important source of reference for our sustainability efforts and initiatives.

We value your feedback and opinion. If you have any inquiry or suggestions, please reach out to us via the following contact points.

Contact Point Information
Company Spokesperson Weng Kuo-Pin, Spokesperson and Head of Financial Division
Tel: +886-2-2706-6006 #190
[email protected]
Deputy Spokesperson Lee Ming-Wen, Senior Manager at Financial Division
Tel: +886-2-2706-6006 #125
[email protected]
Shareholder Services Lin Hung-Tzu, Manager at Shareholder Services Department
Tel: +886-2-2706-6006 #262
[email protected]
Audit Committee [email protected]
ESG Executive Secretary [email protected]
Complaints Hotline Tel: +886-2-2326-3502
[email protected]

Stakeholders and Material Topics

Stakeholder Identification
Referencing the AA1000 Stakeholder Engagement Standard (AA1000SES) and practices of leading companies, and through meetings and discussions, Everlight Chemical has identified seven stakeholder groups.

  Our stakeholder identification process is as follows:

Step 1

Each business unit and function proposes a list of potential stakeholders based on each unit’s business activities.

Step 2

The executive secretary of the ESG Committee compiles the information and creates an “Overview of Identified Stakeholders” document, which is then presented to the ESG Committee for discussion.

Step 3

Based on results of discussions at committee meetings, main stakeholder groups are determined and prioritized by significance.

Everlight Chemical has identified seven stakeholder groups:

Stakeholders Definition and Importance
Providers of working capital for the Company.
Customers/Brand Owners
Purchaser of the Company’s products who also have a say in the terms of delivery and coordination needed from the Company.
Those who carry out the Company’s day-to-day operations. Employees are key internal stakeholders.
Suppliers of raw materials, components or equipment or contractors engaged by the Company to perform construction or maintenance projects. Resources and services from these stakeholders enable each part of our business to function effectively.
Nearby Communities
Organizations nearby our production facilities, including nearby factories, schools, communities, industrial park service centers, etc.
Government Agencies
Competent authorities relevant to our business (e.g., central government agencies, city and county governments, fire stations, police departments, government agencies related to labor or environmental safety, the Financial Supervisory Commission, etc.).
Financial institutions that provide financing for the Company.

Stakeholder Communication

Everlight Chemical utilizes diverse channels of communication to regularly communicate with each stakeholder group and gain their input. We also conduct reviews and make improvements according to suggestions from our stakeholders, making sure to enable mutual understanding and dialogue.

Overview of Stakeholder Communication in 2021:

Stakeholder Group Topics of Interest Channels and Frequency of Communication Implementation in 2021

➤ Business operation and profitability

➤ Corporate governance

➤ Operational policy

➤ Investment plan

  1. Annual reports and annual general meetings (annual)
  2. Company website and the Market Observation Post System of the TSE (whole year)
  3. Investor hotline and mail box (whole year)
  4. Corporate information sessions (2 times/year)
Required frequency and goals of communication have been met
Completed per regulatory requirements: publishing annual reports and holding shareholders meetings and corporate information sessions
Brand Owners

➤ Business operation and profitability

➤ Green innovation and green products

➤ Environmental responsibility

➤ Labor relations

  1. Customer satisfaction surveys (annual)
  2. Customer visits and/or audits by certification bodies (ad hoc)
  3. Dealer conference (annual)
  4. Company website, phone line and email communications (whole year)
Required frequency and goals of communication have been met

Passed all customer/brand owner audits and inspections in 2021, earning a firmwide customer satisfaction score of 91 (vs 89 in 2020).

Further information:

1.Each business unit held their annual dealer conference and also arranged client visits.

2.The Company passed all client inspections/audits in 2021, including providing data supporting its ESG claims and allowing on-site inspections by clients.

3.We will continue to do our best to fulfill customer needs and create value to share with our customers.


➤ Business operation and profitability

➤ Employee benefits and protection

➤ Labor conditions

➤ Labor relations

  1. Internal meetings (labor meetings, supervisor meetings and monthly meetings)
  2. Internal committees (occupational safety and health, meal services, anti-sexual harassment, etc.)
  3. 1:1 meetings or satisfaction surveys (annual)
  4. Employee mailbox and public announcement bulletin (whole year)
Internal meetings were held (including regular monthly meetings, monthly meetings of the Occupational Safety and Health Committee, manager meetings, labor-management consultations, etc.) to communicate important information. Supervisors also discussed career development prospects with employees and provided necessary support at the semiannual performance review meetings.

➤ Supplier management

➤ Environmental management

➤ Business integrity

  1. Supplier visits and/or audits (ad hoc)
  2. Supplier training
  3. Company website, phone line and email communications (whole year)
Annual supplier visit plans and training were made and held.

1.In 2021, 24 supplier audits/counseling sessions, 57 exchange visits and 137 video conferences were conducted.

2.In 2021, three training sessions were held to inform/communicate our quality and occupational safety & health standards with suppliers.

Nearby Communities

➤ Environmental responsibility

➤ Public services

  1. Personnel visits (ad hoc)
  2. Participation in community meetings
  3. Participation in community activities
Actively took part in community activities and conducted local visits

Assigned dedicated personnel from each factory to regularly pay visits to local borough chiefs (generally on a quarterly basis); participated in/assisted with local disaster prevention efforts; donated pandemic relief supplies; participated in river adoption programs; held beach cleanup days; supported and donated to local elementary and high schools, etc.

Government Agencies

➤ Corporate governance

➤ Environmental responsibility

➤ Labor relations

  1. Participation in info sessions, educational activities, symposiums and seminars
  2. Fulfilling filing and reporting duties and allowing on-site inspections
  3. Communication via official correspondence and phone
Everlight assigned representatives to participate in all relevant government info sessions and activities to understand actions needed on the Company’s end. Besides fulfilling legal reporting duties and allowing inspections across business divisions, the Company proactively sought guidance from competent authorities through phone calls or in-person visits.

➤ Business operation and profitability

➤ Corporate governance

  1. Face-to-face visits (ad hoc)
  2. Company website (ad hoc)
  3. Phone communications (ad hoc)
Regular communications were conducted with banking personnel, usually via phone calls, to ensure smooth communication.

Identification and Prioritization of Material Topics

To identify material topics, we conducted a survey to understand the topics of interest for our stakeholders. We looked at an array of important economic, environmental, social and governance issues as well as international trends in industrial development. We selected 15 topics (as outlined below) to include in the survey based on their relevance to our industry and business. And based on the results of the survey, we analyzed and ranked the topics by their respective level of economic, environmental and social impact and level of stakeholder interest, as shown in the Materiality Matrix below:

  1. Business performance
  2. Value creation through R&D and technological innovation
  3. Measures and response to risks and impacts
  4. Regulatory compliance of business operations
  5. Water resource management & wastewater treatment
  6. Occupational health and industrial safety
  7. Product quality and services
  8. Protection of labor rights and welfare
  9. Waste management
  10. Reducing environmental impact from our products
  11. Reducing consumption of energy, resources and raw materials
  12. Greenhouse gas emissions and air pollution management
  13. Greenhouse gas emissions and air pollution management
  14. Workplace gender equity and respect for employees
  15. Anti-corruption policy or precautionary measures

Confirming on Material Topics

The results of our survey on material topics were submitted for internal review and discussions at the ESG Committee, through which we determined the seven material topics.

Our management approaches towards these material topics are outlined below:

Material Topic Materiality
Disclosure on Management Approaches Corresponding Standard Scope of Impact/
Stakeholder Involvement
Shareholders Customers Employees Suppliers Communities
1 Business Performance Giving back to investors and caring for employees Focus on niche sectors; innovate on business models; accelerate innovation and improve overall efficiency GRI 201-1
2 Value Creation through R&D and Technological Innovation Enhancing competitiveness and profits Develop eco-friendly or green energy-driven products through green chemistry solutions; meeting customer needs through products with high value for money GRI 201-1
3 Measures and Response to Risks and Impacts Improving organizational resilience and reducing loss Implement a business continuity management system (BCMS); devise firmwide BCM plans for medium and high risks GRI 102-30
4 Regulatory Compliance of Business Operations Ensuring robust and sustainable operations Establish a compliance management system; utilize cloud software for compliance checks and management GRI 419-1
5 Water Resource Management & Wastewater Treatment Complying with regulations and reducing environmental impact Increase water reuse in manufacturing processes; improve water efficiency GRI 303-3
GRI 303-4
GRI 303-5
6 Occupational Health and Industrial Safety Ensuring employees’ health and safety Implement an occupational health and safety management system (by ISO 45001 standard); enhance occupational safety awareness and mitigate occupational health and safety risks GRI 403-8
GRI 403-9
GRI 403-10
7 Product Quality and Services Meeting customer needs and create value Implement a quality management system (by ISO 9001 and IATF 16949 standards); increase quality standards and customer satisfaction Quality standards and customer satisfaction

★: The organization directly causes impact ✮:The organization contributes to impact ◎: The organization is directly linked to the impact through its business relationships

The material topics outlined above show that top-of-mind issues for our stakeholders mainly concern the environment, business performance, occupational safety and health and corporate governance.

Sustainable Development Goals (SDGs)

According to the material topics we identified and the Company’s overall development strategy, we have selected four sustainable development goals (SDGs) that we can address in a meaningful way. Based on an in-depth review of the four SDGs, their targets and corresponding indicators, we have adjusted and devised practical and specific indicators to measure our progress. These indicators are laid out in the table below:

Performance in 2021: among all 11 indicators, we missed the mark on three, which were total water withdrawal, waste recovery rate, and greenhouse gas emissions intensity. To make improvements, we continue to strengthen related management actions and increase the resources we invest in (as described in each section of the Environment webpage)

Note: E stands for Everlight Chemical, and G stands for the Everlight Chemical Group.

* Due to increase in customer demand for liquid products, which led to increased process water demand in 2021.

** In 2021, sales performance of Everlight Chemical (on a standalone basis) grew by 23%, while waste generation grew by 25% compared with 2020. This has caused a slight decrease in waste recycled, but on a standalone basis, Everlight Chemical’s waste recovery rate has increased compared with that of 2020.

*** Emissions reduction rate per unit of production (%) =〔1-(Total air pollution discharge (kg)/ production (tons)/benchmark)〕x100. The benchmark refers to the average air pollutant emissions per unit of output (kg/ton of output) from 2018 to 2020. Benchmark values are 1.93 (Group) and 2.50 (Everlight Chemical).

**** The overall output value in 2021 increased by 23% compared to 2020, and greenhouse gas emissions increased by 14%. Though the 2021 target was not met, the Company did improve on overall greenhouse gas emissions intensity in comparison to the previous year.